Changes in Your Life and/or Work

These FAQs address the things to consider and steps to take if you experience a "life event" listed below.

  • What if I change my address?

    • Update your address and other contact information with the Fund Office and be sure to update your information with your employer too.
    • Contact John Hancock via the internet at mylife.jhrps.com or call 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.
  • What if I get married?

    • If you get married after your plan entry date, you may need to update your plan beneficiary information.
    • Update your beneficiary with John Hancock via the internet at mylife.jhrps.com or call 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.
  • What if I get divorced or legally separated?

    • If you get divorced or legally separated after your plan entry date, you may need to update your plan beneficiary information.
    • Update your beneficiary(ies) with John Hancock via the internet at mylife.jhrps.com or call 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.
  • What if I am planning to retire?

    To request a retirement benefit application:

    • Contact John Hancock Retirement Plan Services at 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.
  • What if I become disabled?

    If you become totally and permanently disabled, you can receive a disability benefit. You are considered totally and permanently disabled if you are entitled to receive a disability pension from any other qualified pension plan sponsored by the Contributing Employer or the Trustees or from any government Plan.

    You must apply for a disability benefit and provide proof of your disability.

    To request a disability benefit application:

    • Contact John Hancock Retirement Plan Services at 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.
  • What if I die before retirement?

    If you die before you receive the value of your individual account, a preretirement death benefit will be paid to your beneficiaries in a lump sum equal to the balance in your individual account.

    If you are married, your spouse is your beneficiary unless you have designated someone else.  If you designate someone other than your spouse, your spouse must consent to your beneficiary designation in writing and their signature must be notarized. 

    You should let your spouse and/or beneficiary(ies) know that your plan has a preretirement death benefit and to contact John Hancock at 800.294.3575 between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

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