An Update on Mail Service: April 27, 2020
The Benefit Fund Office is committed to prioritizing all of our services to plan participants, despite the current times. We want to inform you that the Fund is currently experiencing delays in mail receipt. The mail that has been received by the Benefit Fund Office has been significantly lower than our normal volume. Please note, that any participant or employer mail that has been sent to the Benefit Fund Office is likely to be delayed, leading to additional delays in processing. We appreciate your continued patience during this unprecedented time. We are working diligently to ensure that all participants and beneficiaries whom are currently receiving benefits, will continue to do so.
At the Benefit Funds Office (BFO) we believe in being proactive and transparent in addressing issues, and we value information alongside clear communication.
With this in mind, we have temporarily closed our physical office due to coronavirus (COVID-19) exposure.
Our office will be completely closed until the end of next week as we take additional precautionary measures, but we are continuing to work remotely to the best of our abilities.
We appreciate your continued patience and understanding as this will impact some of our services. For further questions please contact our Customer Service Department at 1-800-424-9608, Monday - Friday, 9:00 a.m. to 7:00 p.m. Eastern Time.
For any questions regarding your 401(k) account, please contact John Hancock at 833-388-6466 or visit www.mylife.jhrps.com. When logging into the website, be sure to click on the mail icon at the top of the home page as John Hancock periodically posts new correspondence providing retirement planning education.
Please continue to submit your employee deferral remittance reports and send in your payroll contribution payments through normal means. Information regarding Contribution Reporting can be found at www.iam401k.org/employers/contribution-reporting. Contributions will continue to be processed and forwarded to John Hancock. In addition, deferral information will continue to be forwarded to you by the Benefit Funds Office each Friday if there are any updates.
During the office closure, our Education Team will still be available to assist you. Please contact your territory’s Pension Coordinator if you require assistance to identify the appropriate Education Representative.
Please click here for more information about COVID-19.