Participant FAQs

Update your address and other contact information with the Fund Office and be sure to update your information with your employer too. Contact John Hancock via the internet at myplan.johnhancock.com or call 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

If you get married after your plan entry date, you may need to update your plan beneficiary information. Update your beneficiary with John Hancock via the internet at myplan.johnhancock.com or call 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

If you get divorced or legally separated after your plan entry date, you may need to update your plan beneficiary information. Update your beneficiary(ies) with John Hancock via the internet at myplan.johnhancock.com or call 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

To request a retirement benefit application:

• Contact John Hancock Retirement Plan Services at 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

If you become totally and permanently disabled, you can receive a disability benefit. You are considered totally and permanently disabled if you are entitled to receive a disability pension from any other qualified pension plan sponsored by the Contributing Employer or the Trustees or from any government Plan.

You must apply for a disability benefit and provide proof of your disability.

To request a disability benefit application:

• Contact John Hancock Retirement Plan Services at 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.

If you die before you receive the value of your individual account, a preretirement death benefit will be paid to your beneficiaries in a lump sum equal to the balance in your individual account.

If you are married, your spouse is your beneficiary unless you have designated someone else.  If you designate someone other than your spouse, your spouse must consent to your beneficiary designation in writing and their signature must be notarized. 

You should let your spouse and/or beneficiary(ies) know that your plan has a preretirement death benefit and to contact John Hancock at 1-800-294-3575 (1-888-440-0022 Español) between 8 a.m. to 10 p.m. Eastern Time to speak with a Participant Service Representative.